Relief Retail Manager

About the role

Ashgate Hospice is proud to be a Disability Confident Employer. This means we are committed to inclusive hiring and encourage applicants from all backgrounds

Hours: 37.5 hours per week, worked 5 days over 7 including Sunday and Bank Holiday.

Join our team as a Relief Shop Manager and make a difference!

Do you want a job where you can help others and have a positive impact on your community?  Then we’ve got the perfect role for you.

Joining the retail team as a Relief Shop Manager means becoming part of a large, dedicated retail operation that plays a crucial role in supporting the work of Ashgate Hospice. The hospice’s retail network is not just about selling donated goods; it is a vital source of income that directly helps fund the compassionate care provided to people across North Derbyshire who are living with life-limiting or incurable illnesses.

The retail team manages an extensive and diverse operation that includes 15 high street shops, a furniture warehouse, a donation centre, two clearance shops, and two coffee shops. In addition to these physical locations, the team also runs two eBay platforms for clothing and general goods as well as an online furniture store, helping to maximise the value of donated items and reach a wider audience of supporters. As a Relief Shop Manager, you will support different locations when needed, helping ensure each shop operates smoothly, maintains excellent customer service, and continues to generate the income that sustains hospice services.

Key responsibilities:

• Provide management cover for vacancies, planned and unplanned absence or additional support within any of the Ashgate Hospice shops or retail locations, as required. ·  
• Assist in achieving shop income and expenditure targets. ·  
• Assist in achieving shop gift aid targets, maintaining compliance protocol. ·  

What you’ll bring:

 Here’s what we’re looking for:

• Leadership, management and development skills 
• Excellent communication skills, able to relate to and influence all levels of staff & volunteers
• Good organisational and time management skills 
• The ability to plan and prioritise workloads and delegate accordingly
• Excellent numeracy skills, which will ensure clear 

About Ashgate:

Ashgate Hospice, based in North Derbyshire, offers free palliative and end of life care for adults with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney, and lung conditions. Last year, we cared for over 2,400 people. Our aim is to support our patients by keeping them informed, managing their symptoms, and improving their quality of life from diagnosis onwards.

We also provide vital support to the people who are important to them, offering practical assistance and emotional support, including bereavement services.

We’re more than a care provider. We’re a campaigner for sustainable end of life care funding in the UK, and we continually invest in our services and workforce.

Our values are at the heart of everything we do:

• We are compassionate.
• We are a team.
• We are respectful, open, and inclusive.

We value diversity and inclusion and encourage applicants from all backgrounds.

We strive to create a workplace that’s happy, safe, and supportive – and our team seems to agree! In fact, 86% of staff would recommend Ashgate Hospice as an employer.

We know how important wellbeing and work-life balance are, which is why we’re open to flexible work arrangements, including job-sharing.

As part of our team, you’ll have access to training opportunities to help you grow, both personally and professionally. Whether you want to develop in your current role or explore new career paths, we’ll support you every step of the way.

Want to know more about what it’s like to work with us? Visit our website, check out our social media channels, or listen to our podcast, The Life and Death Podcast. It’s a great way to get a sense of the Ashgate team and the difference we make.

Benefits of joining us

At Ashgate, we take care of the people who take care of others. Here are some of the benefits we offer:

• Generous holiday entitlement, with the option to increase it through our Annual Buy and Sell Leave Scheme.
• A flexible working approach to help meet your needs and ours, including options like job-sharing.
• A Cycle to Work scheme and a Tech Benefit scheme to help spread the cost of your next bike or gadget.
• A confidential Employee Assistance Programme, offering free, round-the-clock support when you need it.
• A pension scheme with up to 7% employer contribution, helping you save for the future.
• A life assurance scheme, giving peace of mind for you and those important to you, up to age 65.
• A commitment to your personal and professional development, with training opportunities to help you grow.
• Free, on-site parking whenever you're working at the hospice.
• Discounted, onsite café at our Old Brampton site, available to all staff
• A wide range of initiatives to support your wellbeing, and the time out to practice self-care

Ready to make a difference?

To learn more about the role, please email louise.dungworth@ashgatehospice.org.uk. You may be able to arrange a visit to one of our shops to see what it would be like to work with us.

Please note: Applications must be submitted via the ‘Apply Now’ button on our website. Applications sent directly to People Services or the recruiting manager will not be accepted.

Proposed interview date: To Be Confirmed

Additional information:

• If you're successful, you'll need to complete a DBS check as part of our pre-employment process. You can find more details in the candidate assistant notes.
• As a healthcare provider, we prioritise the safety of our patients, staff, and visitors. That's why we encourage and recommend all staff to be vaccinated against COVID-19 and receive the flu jab—unless there's a compelling reason not too
• If you need any help with the recruitment process, our People Services team is here to assist. You can reach them at peopleservices@ashgatehospice.org.uk or call 01246 568 801.

Additional support for candidates

• We’re committed to ensuring our recruitment process is inclusive, fair, and accessible to everyone.
• Reasonable adjustments: We are pleased to offer reasonable adjustments throughout the recruitment process for individuals with disabilities, neurodiverse conditions, or long-term health needs.
• Shortlisting commitment: In line with our commitment to Equality, Diversity, and Inclusion, we guarantee to shortlist any disabled candidate who meets the essential criteria for the role.
• Interview preparation: All shortlisted candidates will receive their interview questions in advance to help you feel fully prepared.

Accessibility resources:

• If you need assistance completing your online application, you can contact the Disability Employment Service/Youth Employment Service by emailing ASCH.Disability.EmploymentProject@derbyshire.gov.uk.
• We encourage you to complete and share your Health Adjustment Passport. This helps us understand any adjustments or support you might need. Even if you choose not to share it, the passport can be a valuable tool for your own benefit.
• You can also access support through the Access to Work scheme. a government initiative designed to help you start or remain in work if you have a health condition or disability. This includes support for the recruitment process. Learn more on the Access to Work webpage

For further guidance or information, these resources may also be helpful:

• Looking for work if you are disabled
• Reed in Partnership, Chesterfield Office: Call 0124 695 6275
• Disability Employment Service, Derbyshire County Council

If you have any questions about adjustments or the recruitment process, please contact our People Services team at peopleservices@ashgatehospice.org.uk or call 01246 568 801.